Firewalls: Manage Cisco Firewall
IPS: Manage HP TippingPoint IPS devices using SMS
Tools: Knowledge on Tufin
Management servers: Knowledge on ASDM and NSM.
As a Senior Administrator, you should be able to handle L2 & L3 Level tickets per SLAs and act as first point escalation for all technical and process issues.
Provide guidance to L1 and adhere Compliance & Quality on Tickets
Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
Plan and schedule Changes, Coordinating with different stakeholders.
Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports.
Participate in business meetings with various stake holders on a need basis.
Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
Effort estimation/reviews on need basis for new projects.
Training of new team members. Able to work on Knowledge acquisition and updates to related documents
Flexible for 24/7 support
Salary: Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Other
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Contact Company:Unit Force Technologies Consulting Pvt Ltd.